Refund policy
At Veywear, we want you to love every purchase. If you are not completely satisfied with your order, we’re here to help with a simple and smooth return process.
Return Policy
We accept returns within 30 days of receiving your order.
To be eligible for a return:
- Items must be unused, unworn, and in original condition.
- Items must include original packaging and tags.
- Items must not show any signs of wear, damage, or washing.
For hygiene and safety reasons, certain items may not be eligible for return if used or altered.
How To Start A Return
To request a return, please contact our support team:
Email: support@veywear.shop
Please include:
- Order number
- Customer name
- Reason for return
- Photos (if the item has a quality issue)
Our team will review your request and provide the next steps.
Refund Process
Once your return is received and inspected, we will notify you about the approval status.
If approved:
- Your refund will be processed to your original payment method.
- Refunds may take 5–10 business days to appear depending on your payment provider.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was sent
- There is a confirmed product quality issue
Exchanges
If you need a different size or replacement item, please contact our support team. We will assist you based on product availability.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. We will work quickly to resolve the issue.
Contact Us
Veywear Customer Support
Email: support@veywear.shop
Phone: +1 212-555-3314
Address:
1510 Abbot Kinney Blvd,
Venice, CA 90291,
United States